| Proactive Network Monitoring/Management |
| Remote Monitoring/Management |
Remote Device Reboot  |
| Preventative Maintenance |
| Annual Maintenance Visit at No Charge |
| Firmware Updates |
| Refresher Training |
| Telco/Cable Authorization |
| Equipment Discounts |
| Discounts on Equipment Upgrades |
| Service Rates |
| Hourly Remote Labor Rate (Business Hours) |
Preferred
| Unlimited |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| 5% |
| Included |
Standard
| Unlimited |
| ✓ |
| ✓ |
| X |
| X |
| X |
| X |
| X |
| Included |
Preferred
| Proactive Network Monitoring/Management: Unlimited |
| ✓ Remote Monitoring/Management |
| ✓ Remote Device Reboot (if power hardware present) |
| Preventative Maintenance |
| ✓ Annual Maintenance Visit at No Charge |
| ✓ Firmware Updates |
| ✓ Refresher Training |
| ✓ Telco/Cable Authorization |
| Equipment Discounts |
| ✓ Discounts on Equipment Upgrades: 5% |
| Service Rates |
| Hourly Remote Labor Rate (Business Hours) Included |
Standard
| Proactive Network Monitoring/Management: Unlimited |
| ✓ Remote Monitoring/Management |
| ✓ Remote Device Reboot (if power hardware present) |
| Service Rates |
| Hourly Remote Labor Rate (Business Hours) Included |
Interested in signing up?
Our Client Care Plan is unlike any other in the industry. See how Horner Networks can bring you 24/7 remote, technical, and customer support and service.
Interested in signing up?
Our Client Care Plan is unlike any other in the industry. See how Horner Networks can bring you 24/7 remote, technical, and customer support and service.
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